It's 11 PM. You get a raw, vulnerable email from a portfolio founder struggling with severe burnout and imposter syndrome. They hint they might need to step back. What's your immediate, gut reaction?

Options

• Call them immediately, regardless of the time. This needs to be handled face-to-face (virtually).
• Reply with empathy, suggest a call first thing tomorrow, and offer resources (coach, therapist).
• Strategize with the co-founder/board member first to understand the operational impact before responding.
• Forward to your junior team to draft a compassionate response and look up mental health resources.
• Focus on the business continuity first. Ask about delegation, interim plans, and the team.